Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at itmv@itmv.dk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at itmv@itmv.dk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at itmv@itmv.dk.

Ombytning og returnering af varer

Kontakt ITMV på webshop@itmv.dk hvis du ønsker at returnere eller bytte en vare.

Du kan returnere eller bytte en vare inden for 30 dage efter leveringen. Varen skal være ubrugt. Hvis varen er returneret rettidigt kan betalingen refunderes. Forsendelsesomkostninger ved returnering refunderes dog ikke.

Bemærk derudover at billetter til workshops og arrangementer ikke refunderes ved afbud.

Returret inkluderer også udsalgvarer.

Forsendelse og levering

Vi sender som udgangspunkt varer med DAO pakkeshop DKK 40 kr.

Forsendelsestiden er 1-2 hverdage. Vi sender som udgangspunkt varer afsted hver tirsdag og fredag.

Pengene trækkes først når varen/varerne sendes.

Reklamationsret

2 års reklamationsret jf.  købeloven.

I Tråd med Verden yder 24 måneders reklamationsret i henhold til købeloven: omfattende mangler, der konstateres ved varens normale anvendelse. Det betyder, at du kan få varen repareret, ombyttet eller afslag i prisen, afhængig af den konkrete situation.

Ønsker du at indvende en reklamation på et produkt, bedes du skrive en e-mail med ordrenummer, og uploade billeder af fejlen.

Du skal reklamere indenfor rimelig tid efter, at du opdager fejlen/manglen. 

Såfremt af reklamation er berettiget refunderer vi dine (rimelige) fragtomkostninger. Varen skal altid sendes til os i forsvarlig emballage.

Husk altid at få kvittering for afsendelse, så vi kan dække dine fragtomkostninger.